Booking requests
Submitting a request does not guarantee availability. A booking is confirmed only when SPEYA Hand communicates confirmation of the service, date, time, scope and final price.
Terms
Clear terms for every service request.
These terms apply when you submit a booking request, communicate with SPEYA Hand or receive a service arranged through the platform.
Estimates and payment
Prices shown during booking are estimates based on the details supplied. The final price may change where the size, condition, location, materials or work required differs from the request. Any payment method, deposit or payment deadline will be communicated before confirmation.
Customer responsibilities
Customers must provide accurate contact, address and service information, disclose relevant hazards, provide safe access to the premises and ensure that the requested work is lawful and reasonably safe to perform.
Changes and cancellations
Contact SPEYA Hand as early as possible using your booking reference. Rescheduling remains subject to professional availability. Any cancellation charge or non-refundable commitment will be disclosed before the booking is confirmed.
Service professionals
SPEYA Hand coordinates service requests with suitable professionals. Verification levels and service availability may vary. Customers should report safety, conduct or quality concerns promptly so they can be reviewed.
Provider applications
Submitting a provider application does not guarantee approval or work. SPEYA Hand may request references, identity information, supporting documents and further checks before approving or assigning an applicant.
Complaints and support
Report a problem as soon as possible by emailing info@speya.co.zw and include the relevant reference. SPEYA Hand will review the available information and explain the next step.